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Wednesday
Jan202010

Hey, MAC SUPPORT STORE: YOU SUCK

There are two ways to completely fuck up your computer:

  1. Bring it Tea Lounge on 7th Ave. for some screenplay-writing hipster d-bag to spill decaf chai late on it.
  2. Bring it to the Mac Support Store.

Since the 7th Ave. Tea Lounge ain’t there anymore, Mac Support Store is the official, Apple authorized Park Slope spot for getting your Mac raped, snake-bitten, tarred and feathered.

Here’s how my tale of woe unfoldedwent (this shit started BEFORE Christmas): wireless card stops working; fan makes an annoying, noisy clicking sound. AppleCare says, “Oh, you live in Brooklyn…take it to the lovely third-party Mac Support Store on 7th St. They’ll be grrrrr-eat!” Computer is dropped off there. Mac Support Store says, “Don’t EVER call us, we’ll call you.” Of course, they don’t.

Two weeks later (after several calls/emails), Mac Support Store says it not only needs to order a new part from Apple, the computer also needs a new video card. Almost two weeks after that, the computer is ready, so we lug it home AND THE SCREEN LOOKS LIKE A TIMOTHY LEARY BAD TRIP. Even the top of the screen is still not flush with the rest of the monitor, like a semi-ajar car door. Worst part is, Mac Support Store insists that the computer works fine.

Frantic call to AppleCare made. The lovely folks there send another vendor, Custom Computer Specialists from Suffolk Co., over for a house call. The tech’s verdict: Not only did the Mac Support Store install the video card incorrectly, the tech dude said it’s possible there was nothing wrong with it in the first place—he even wonders aloud if they stripped the part to put in another computer coming off warranty!

Anyway, the computer now works fine--after an HOUR of work, not three weeks’ worth--and replacing all the parts that should have been installed properly the first time.

Oh, and the fan still clicks. But the rockin’ CCS tech will be back next week to take care of that, because unlike the Mac Support Store, he rules.

So let me be clear: Mac Support Store, you suck. It's that simple.When that gig at Buffalo Wild Wings didn’t work out, that shouldn’t have inspired you to try and fix computers.

Stay away.

[ed note: interesting enough, reviews online are either horrendously bad, or earth shatteringly good...which is pretty fucking fishy, if you ask me. Anyone else ever tried this place??].

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